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Who is affected. The evidence. The risk. What to do now.

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Already a victim? What to do, in order

This page does not replace your bank, a doctor or the police. It gives you the order of the steps and the only official services to contact, for people living in France. None of them will ever ask for your codes, your password or your full card number.

Life-threatening emergency (severe illness, breathing difficulty, unconscious person): call 15 (SAMU) or 112.

I paid, or money left my account without me

  1. Block your card right away. From your bank’s app, or by phone using the number on the back of your card. If you do not have it: interbank card-blocking line 0 892 705 705 (24/7, premium-rate call).
  2. Dispute the transaction with your bank, in writing. For a transaction you did not authorise, the bank must refund you without delay, at the latest by the end of the next business day after you report it, unless it proves fraud or gross negligence on your part (French Monetary and Financial Code, articles L133-18 and following). You have 13 months to dispute. Text: Code monétaire et financier on Légifrance.
  3. Report card fraud on Perceval, the Interior Ministry’s online service, if you still have your card and have already blocked it: Perceval on service-public.fr. The receipt serves as proof for your bank.
  4. You paid willingly to a seller or a service that misled you? Report the practice on SignalConso (DGCCRF). For a fraudulent website, also report it on Pharos.
  5. Keep everything: statements, screenshots, emails, caller numbers. Your bank will need them, and so will the police if you file a complaint.

I gave away my codes, password or login details

  1. Bank codes (card, SMS validation code, online banking login): call your bank using the number on the back of your card and block the card. Never call back the number that contacted you, even if it looks like your bank’s.
  2. Password of an account (email, social network, public service, online shop): change it immediately from the official website or app, then everywhere you used the same password. Turn on two-step verification where available.
  3. Check the damage: recent bank transactions, emails sent in your name, recovery address or phone number changed in the account settings.
  4. Get help on 17Cyber, the public assistance service for victims: 17cyber.gouv.fr (diagnosis, contact with a police officer, 24/7). Practical guides are on Cybermalveillance.gouv.fr.
  5. Warn your contacts if the compromised account can be used to reach them in your name.

I ate, or I have at home, a recalled product

  1. Check that it really is the recalled product: brand, code under the barcode (GTIN), batch number and use-by date must match the official notice on RappelConso. Our alerts list these codes line by line.
  2. Do not eat it, do not give it away. Set it aside in a sealed bag.
  3. Take it back to the shop: the RappelConso notice states the terms (refund or exchange) and the end date of the recall procedure. A receipt is usually not required.
  4. You ate some? Read the “Conduite à tenir” section of the notice: it lists the symptoms and the period to watch. If symptoms appear, or if the person is a young child, pregnant, elderly or immunocompromised, see a doctor and mention the recalled product. High fever, blood in stools or signs of dehydration: call 15.
  5. A dangerous product with no recall? Report it on SignalConso.

I received a suspicious text, call or email

  1. Do not click, do not reply, do not call back. A genuine organisation never asks for your codes by message, and the number or address shown can be spoofed.
  2. Text message: forward it to 33700, the French reporting platform for fraudulent texts, then delete it. Details on 33700.fr.
  3. Fraudulent email or website: report it on Pharos (internet-signalement.gouv.fr). Guides by type of scam are on Cybermalveillance.gouv.fr.
  4. Unsure about a message that seems to come from your bank, a courier or a public service? Check for yourself, from the app or the official website you open yourself, never from the link you received.
  5. Already clicked and typed something? Go to I gave away my codes.

Tell us too

Reporting to Verso does not replace the steps above, but it helps warn other readers. See Report a scam to us. Technical words (GTIN, batch, phishing, spoofing) are explained in the glossary.